COLONIAL ANIMAL HOSPITAL
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WHAT TO EXPECT
In your search for a veterinary facility, we believe you should expect high quality care as well as great service. Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. Exceptional care and quality service are important aspects to consider when evaluating a veterinary clinic to entrust with the care of your pet. Our commitment to you is to continue to offer our world class service and a state of the art veterinary facility.
Your pet's annual wellness exam will include a complete physical to include a thorough examination of the eyes, ears, teeth, heart, lungs, abdomen, body condition and hair coat. Because even the most cooperative pet may not readily go-along with a tooth and gum brushing, an annual dental cleaning by your veterinarian may be in order. Like you, your pet can lose his teeth due to decay and neglect. It's a good idea to keep an accurate medical diary not only of the procedures and vaccinations your pet receives at the vet, but also of notes on things like your pet's elimination habits and any physical changes or unusual occurrences. Keep track of small shifts in your pet's behavior, including urinary marking habits and mood swings, along with diet and routine modifications. Take this notebook with you to discuss with the veterinarian
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. For your convenience, we accept American Express, Visa, MasterCard, Discover, cash and personal checks.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Veterinary medical and surgical care is advancing in ways that can rival human medicine. However, if you do a little investigating, you’ll discover that the quality of care among vet clinics can vary considerably. Why? Because unlike human medicine there is no across-the- board written standard of care that all veterinarians must follow.
7 Questions You Should Be Asking Your Veterinarian
How can you know if your vet clinic is “a good one?” Here are some questions to ask your veterinarian that may help you decide.
1. What can I expect during my pet’s annual or biannual exam?
Your veterinarian should take the time to be very thorough with this exam because it will reveal early problems that can be prevented. Therefore, the vet should tell you that his/her exam will include these items at a minimum:
• Checking the eyes, ears, nose and mouth including a dental exam
• Listening to the heart and lungs, feeling through the abdomen
• Examining the coat and skin, looking for lumps and bumps, and checking the lymph nodes
• Conducting an orthopedic exam looking for pain
• Looking for changes in temperature
• Checking the anal glands to see if they are full
If an exam is conducted, pay close attention to preventative care issues. During these exams, vets should be focused on preventing future issues or problems that your pet may encounter. This includes weight, dental, coat and other issues. Preemptive blood and urine screens should be conducted.
2. On what do you base your vaccination protocols? Do you use 3- year vaccines?
Even though there is not a standard of care there are position statements produced by a group of experts in each field. These should be the basis of vaccine protocols.
3. What do you recommend for heartworm prevention?
Year-round protection is the standard.
4. What do your dental services consist of? Do you have dental radiograph capability?
Each dental cleaning should include IV catheter, anesthesia, scaling, polishing, fluoride and sealing. If radiographs are not taken they should at least be available to assess disease under the gums.
5. How do you ensure my pet’s safety under anesthesia? Is anything required?
All pets should have pre-anesthetic blood work, an IV catheter with fluids, monitoring equipment to assess the heart and oxygen levels and a designated licensed veterinary technician to monitor the procedure. These procedures should be followed in every instance of surgery including spay/neuter, dental cleaning and more.
6. What is your approach to managing pain during procedures?
Any pet that receives surgery of any type should get general pain medication and if appropriate local anesthesia as well.
7. Do you have experience with emergency medicine? Do you feel comfortable in emergency situations?
Some veterinarians have little or no experience in veterinary ER and that lack of experience can literally mean the difference between life and death for your pet.
• Your veterinarian should be able to explain—in terms that you understand—treatment options for
your pet, taking into consideration your feelings and opinions.
• Your vet should be a good listener, paying close attention to your comments and concerns.
• A quality veterinarian also knows that he/she has limits, and when necessary, is willing to refer you to
a specialist if your pet has needs beyond their knowledge or experience.
• A definite red flag should go up if a veterinarian says they can handle ALL of your pet’s situations
and needs. Just as in human medicine, it is important to defer to a specialist when the need arises.
Ask Us These Questions and More!
At Colonial Animal Hospital, we pride ourselves on the quality of medicine and surgery we provide our patients and the customer care we provide their owners. We would love to answer any of your questions about your pet’s healthcare needs and why we consider our standard of care to be excellent.
If you have Question or need help, Contact us!
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HERE YOU FIND US
127 E Woolbright Rd,
Boynton Beach, FL 33435